Privacy Policy
Privacy Policy of Loucire
Introduction
Loucire is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our website, www.bougieloucire.com [URL non valide supprimée] (the "Site"), and in connection with our contractual relationships with our customers.
Who is the data controller?
The data controller for your personal data is Loucire, a simplified joint-stock company registered with the RCS de Narbonne under number 981 930 043 and whose registered office is located at 1 rue du Château 11200 Luc sur Orbieu ("We").
What data do we collect?
Personal data is data that can identify an individual directly or indirectly.
We collect personal data that falls into the following categories:
- Identification data (name, first name, email and postal address, telephone number);
- Order data;
- Connection data (connection logs, encrypted passwords);
- Navigation data (IP address, pages viewed, date and time of connection, browser used, operating system, user ID, MAID);
- Economic and financial data (RIB, data relating to your bank cards);
- Any information that you wish to send us in the context of your contact request.
When using the Site/Application/Platform, we may also collect data related to your allergies. This data is only collected with your express consent via the checkbox available. You can withdraw your consent at any time by writing to us at the address given in the "Contact point for exercising your rights" section.
Mandatory data is indicated when you provide us with your data. They are indicated by all means.
On what legal bases, for what purposes and for how long do we keep your personal data?
| Purpose | Legal basis | Retention period |
|---|---|---|
| Provide our services available on our Site | Execution of pre-contractual measures taken at your request and/or execution of the contract that you or your company has subscribed to with Us | When you create an account: your data is kept for the entire duration of your account. |
| Your connection logs are kept for 1 year. | ||
| In the event of an inactive account for 2 years, your personal data will be deleted in the absence of any response from you to our reactivation email. | ||
| Execute your order, carry out operations relating to customer management concerning contracts, orders, deliveries, quotes invoices, loyalty programs and ensure the follow-up of the contractual relationship with our customers | Execution of the contract that you or your company has subscribed to with Us | Personal data is kept for the entire duration of the contractual relationship. |
| Data relating to your contract and the elements relating to the signing of the contract will be kept for 10 years from the date of delivery of the goods. | ||
| Concerning data relating to your bank card, they are kept by our payment service provider (*) until receipt of the ordered goods increased by your withdrawal period. | ||
| The data relating to the visual cryptogram or CVV2, entered on your bank card, are not stored. | ||
| Manage your opinions on our products | Our legitimate interest in collecting your opinion on our products | 2 years from the publication of the opinion |
| Build a customer and prospect file | Our legitimate interest in developing and promoting our activity | For customers: the data is kept for the entire duration of the contractual relationship. |
| For prospects: the data is kept for a period of 3 years from your last contact. | ||
| Comply with our legal obligations to report illegal content on the Site | To comply with our legal and regulatory obligations imposed in the context of our Site | Data relating to your identity is kept for 5 years from the end of the validity of the T&Cs, the closure of your account or the closure of the report. |
| Other information provided by the user, including payment information, is kept for one year from the end of the validity of the T&Cs, the closure of your account or the closure of the report. | ||
| Technical data identifying the source of the connection or relating to the terminal equipment used is kept for a period of one year from the connection or use of the terminal equipment. | ||
| Send newsletters, solicitations and promotional messages by email | For customers: our legitimate interest in retaining and informing our customers of our latest news | For prospects: your consent |
| Respond to your requests for information | Our legitimate interest in responding to your requests | Data is kept for a period of 3 years from your last contact. |
| Comply with the legal obligations applicable to our activity | To comply with our legal and regulatory obligations | For |